{"title":"FAQ","description":"\u003ch1 class=\"page-banner__title section__heading h3\"\u003eFREQUENTLY ASKED QUESTIONS\u003c\/h1\u003e\n\u003cdiv class=\"section-page-banner__text page-banner__entry rte small-hide medium-hide\"\u003e\n\u003cp\u003eIf you have a question, please consult our list of frequently asked questions before reaching out for assistance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cstyle\u003e\n    .faq-container { max-width: 800px; margin: 0 auto; padding: 20px; font-family: sans-serif; }\n    .faq-title { text-transform: uppercase; font-size: 1.5rem; margin-bottom: 20px; text-align: center; }\n    details { border-bottom: 1px solid #e2e2e2; padding: 15px 0; cursor: pointer; }\n    summary { list-style: none; display: flex; justify-content: space-between; align-items: center; font-weight: 600; font-size: 1rem; }\n    summary::-webkit-details-marker { display: none; }\n    .accordion__icon { transition: transform 0.3s; }\n    details[open] .accordion__icon { transform: rotate(180deg); }\n    .faq-content { padding-top: 15px; line-height: 1.6; color: #444; font-size: 0.95rem; }\n    .faq-content p { margin-bottom: 10px; }\n    .faq-link { text-decoration: underline; color: inherit; }\n  \u003c\/style\u003e\n\u003csection id=\"shopify-section-faq-eyekonik\" class=\"shopify-section\"\u003e\n\u003cdiv class=\"faq-container\"\u003e\n\u003ch2 style=\"text-align: center;\" class=\"faq-title\"\u003eORDERS \u0026amp; RETURNS\u003c\/h2\u003e\n\u003cdetails open=\"\"\u003e\n\u003csummary\u003eAll orders can be returned within 60 days? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eYes. All orders can be returned within 60 days of receiving your items. We accept returns for a full refund as long as the products are unworn, unused, and returned in their original packaging.\u003c\/p\u003e\n\u003cp\u003eFor more information read our \u003ca href=\"\/policies\/refund-policy\" class=\"faq-link\"\u003eRefund Policy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eCan I change or cancel my order? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eWe are unable to change or cancel orders as they're processed and dispatched by our warehouse instantly.\u003c\/p\u003e\n\u003cp\u003eIf you wish to return an item, please follow the steps in our \u003ca href=\"\/policies\/refund-policy\" class=\"faq-link\"\u003eRefund Policy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eAre there any shipping costs? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eShipping is \u003cstrong\u003ecompletely free worldwide\u003c\/strong\u003e – on all orders, no minimum spend required.\u003c\/p\u003e\n\u003cp\u003eA tracking number is supplied via email after the order is processed.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eCan I change my address after I placed my order? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003ePlease email \u003cstrong\u003econtact@eyekonikeyewear.co\u003c\/strong\u003e as soon as you realize you have submitted the wrong address and our customer service team will assist you.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eI received a damaged item. What should I do? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003ePlease contact us within 3 days of delivery at \u003cstrong\u003econtact@eyekonikeyewear.co\u003c\/strong\u003e. Send a photo of the package and damaged items. We will process a refund or replacement immediately.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eWhat does the EYEKØNIK Lifetime Guarantee cover? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eOur Lifetime Warranty covers broken items, accidental breaks, and manufacturer defects. Just email a photo to \u003cstrong\u003econtact@eyekonikeyewear.co\u003c\/strong\u003e with your order number.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eNote: Does not cover lost, stolen items, or intentional damage. Applies once per item.\u003c\/em\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cstyle data-shopify=\"\"\u003e#shopify-section-template--27745082310993__accordions_43BLyr \u003e div {\n      padding-block-start: calc(var(--section-spacing-unit-size) * 4);\n      padding-block-end: calc(var(--section-spacing-unit-size) * 4);\n    }\u003c\/style\u003e\n\u003csection id=\"shopify-section-template--27745082310993__accordions_43BLyr\" class=\"shopify-section section-accordions\"\u003e\n\u003cdiv class=\"accordions color-scheme-1 gradient js-animation-fade-in animation-init\"\u003e\n\u003cdiv class=\"container max-w-narrower\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cstyle\u003e\n    .faq-container { max-width: 800px; margin: 0 auto; padding: 20px; font-family: sans-serif; }\n    .faq-title { text-transform: uppercase; font-size: 1.5rem; margin-bottom: 20px; text-align: center; }\n    details { border-bottom: 1px solid #e2e2e2; padding: 15px 0; cursor: pointer; }\n    summary { list-style: none; display: flex; justify-content: space-between; align-items: center; font-weight: 600; font-size: 1rem; }\n    summary::-webkit-details-marker { display: none; }\n    .accordion__icon { transition: transform 0.3s; }\n    details[open] .accordion__icon { transform: rotate(180deg); }\n    .faq-content { padding-top: 15px; line-height: 1.6; color: #444; font-size: 0.95rem; }\n    .faq-content p { margin-bottom: 10px; }\n  \u003c\/style\u003e\n\u003csection id=\"shopify-section-shipping-eyekonik\" class=\"shopify-section\"\u003e\n\u003cdiv class=\"faq-container\"\u003e\n\u003ch2 class=\"faq-title\"\u003eSHIPPING\u003c\/h2\u003e\n\u003cdetails\u003e\n\u003csummary\u003eDo you ship worldwide? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eYes, we ship internationally for free!\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eHow long does shipping take? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eOrders placed before 22:45 on business days will be dispatched the next day. Shipping times typically range from 3-10 business days, depending on the destination and the chosen shipping option.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eHow much does the shipping cost? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eShipping is \u003cstrong\u003ecompletely free worldwide\u003c\/strong\u003e – on all orders, no minimum spend required.\u003c\/p\u003e\n\u003cp\u003eA tracking number is supplied via email after the order is processed.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eCan I click and collect my order? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eSorry! Unfortunately we do not offer this service.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cstyle\u003e\n    .faq-container { max-width: 800px; margin: 0 auto; padding: 20px; font-family: sans-serif; }\n    .faq-title { text-transform: uppercase; font-size: 1.5rem; margin-bottom: 20px; text-align: center; }\n    details { border-bottom: 1px solid #e2e2e2; padding: 15px 0; cursor: pointer; }\n    summary { list-style: none; display: flex; justify-content: space-between; align-items: center; font-weight: 600; font-size: 1rem; }\n    summary::-webkit-details-marker { display: none; }\n    .accordion__icon { transition: transform 0.3s; }\n    details[open] .accordion__icon { transform: rotate(180deg); }\n    .faq-content { padding-top: 15px; line-height: 1.6; color: #444; font-size: 0.95rem; }\n    .faq-content p { margin-bottom: 10px; }\n  \u003c\/style\u003e\n\u003csection class=\"shopify-section\" id=\"shopify-section-payment-eyekonik\"\u003e\n\u003cdiv class=\"faq-container\"\u003e\n\u003ch2 class=\"faq-title\"\u003ePAYMENT\u003c\/h2\u003e\n\u003cdetails\u003e\n\u003csummary\u003eWhat payments methods do you accept? \u003csvg stroke-linejoin=\"round\" stroke-linecap=\"round\" stroke-width=\"2\" stroke=\"currentColor\" fill=\"none\" viewbox=\"0 0 24 24\" height=\"20\" width=\"20\" class=\"accordion__icon\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eWe accept iDEAL, PayPal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Union Pay, and Shop Pay.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eHow do the discount codes work? \u003csvg stroke-linejoin=\"round\" stroke-linecap=\"round\" stroke-width=\"2\" stroke=\"currentColor\" fill=\"none\" viewbox=\"0 0 24 24\" height=\"20\" width=\"20\" class=\"accordion__icon\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eDiscounts we offer are only valid for orders placed on our official website and for a limited period of time.\u003c\/p\u003e\n\u003cp\u003eIf you tried to use a valid code at checkout but it was not applied, please contact us at \u003cstrong\u003econtact@eyekonikeyewear.co\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cstyle data-shopify=\"\"\u003e#shopify-section-template--27745082310993__accordions_zkWhVN \u003e div {\n      padding-block-start: calc(var(--section-spacing-unit-size) * 4);\n      padding-block-end: calc(var(--section-spacing-unit-size) * 4);\n    }\u003c\/style\u003e\n\u003cstyle\u003e\n    .faq-container { max-width: 800px; margin: 0 auto; padding: 20px; font-family: sans-serif; }\n    .faq-title { text-transform: uppercase; font-size: 1.5rem; margin-bottom: 20px; text-align: center; }\n    details { border-bottom: 1px solid #e2e2e2; padding: 15px 0; cursor: pointer; }\n    summary { list-style: none; display: flex; justify-content: space-between; align-items: center; font-weight: 600; font-size: 1rem; }\n    summary::-webkit-details-marker { display: none; }\n    .accordion__icon { transition: transform 0.3s; }\n    details[open] .accordion__icon { transform: rotate(180deg); }\n    .faq-content { padding-top: 15px; line-height: 1.6; color: #444; font-size: 0.95rem; }\n    .faq-content p { margin-bottom: 10px; }\n  \u003c\/style\u003e\n\u003csection id=\"shopify-section-template--27745082310993__accordions_zkWhVN\" class=\"shopify-section section-accordions\"\u003e\n\u003cdiv class=\"accordions color-scheme-1 gradient js-animation-fade-in animation-init\"\u003e\n\u003cdiv class=\"container max-w-narrower\"\u003e\n\u003csection class=\"shopify-section\" id=\"shopify-section-product-info-eyekonik\"\u003e\n\u003cdiv class=\"faq-container\"\u003e\n\u003ch2 class=\"faq-title\"\u003ePRODUCT INFORMATION\u003c\/h2\u003e\n\u003cdetails\u003e\n\u003csummary\u003eHow do I take care of my EYEKØNIK eyewear? \u003csvg stroke-linejoin=\"round\" stroke-linecap=\"round\" stroke-width=\"2\" stroke=\"currentColor\" fill=\"none\" viewbox=\"0 0 24 24\" height=\"20\" width=\"20\" class=\"accordion__icon\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eClean your eyewear regularly using the microfiber cloth provided. Avoid paper towels, clothing, or harsh cleaning products, as these can damage the lenses and coating.\u003c\/p\u003e\n\u003cp\u003eWhen not in use, always store your glasses in the protective case to keep them safe and in good condition.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eWhere is my product designed? \u003csvg stroke-linejoin=\"round\" stroke-linecap=\"round\" stroke-width=\"2\" stroke=\"currentColor\" fill=\"none\" viewbox=\"0 0 24 24\" height=\"20\" width=\"20\" class=\"accordion__icon\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eAll our items are designed from our main office in Amsterdam, the Netherlands.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cstyle\u003e\n    .faq-container { max-width: 800px; margin: 0 auto; padding: 20px; font-family: sans-serif; }\n    .faq-title { text-transform: uppercase; font-size: 1.5rem; margin-bottom: 20px; text-align: center; }\n    details { border-bottom: 1px solid #e2e2e2; padding: 15px 0; cursor: pointer; }\n    summary { list-style: none; display: flex; justify-content: space-between; align-items: center; font-weight: 600; font-size: 1rem; }\n    summary::-webkit-details-marker { display: none; }\n    .accordion__icon { transition: transform 0.3s; }\n    details[open] .accordion__icon { transform: rotate(180deg); }\n    .faq-content { padding-top: 15px; line-height: 1.6; color: #444; font-size: 0.95rem; }\n    .faq-content p { margin-bottom: 10px; }\n  \u003c\/style\u003e\n\u003csection id=\"shopify-section-general-eyekonik\" class=\"shopify-section\"\u003e\n\u003cdiv class=\"faq-container\"\u003e\n\u003ch2 class=\"faq-title\"\u003eGENERAL\u003c\/h2\u003e\n\u003cdetails\u003e\n\u003csummary\u003eCan I become a EYEKØNIK ambassador? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eIf you are an influential person on social networks or a company that fits with our image, we would be glad to receive your cooperation proposal!\u003c\/p\u003e\n\u003cp\u003eSend us your application to \u003cstrong\u003econtact@eyekonikeyewear.co\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails\u003e\n\u003csummary\u003eDo I have to create an account? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eNo, you don't have to create an account. However, we strongly recommend it so you can access your history, get personalized recommendations, and save time in the future.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003cdetails open=\"\"\u003e\n\u003csummary\u003eHow do I change my account password? \u003csvg class=\"accordion__icon\" width=\"20\" height=\"20\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M6 9l6 6 6-6\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\n\u003cdiv class=\"faq-content\"\u003e\n\u003cp\u003eYou can easily reset it by clicking the 'forgot password' link on the login page. You will receive an email with instructions on how to create a new secure password.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","products":[],"url":"https:\/\/zahreco.shop\/collections\/faq.oembed","provider":"EYEKØNIK® | Discover Exclusive Eyewear - Official Co.","version":"1.0","type":"link"}